Analyses of information gained through The Motor Ombudsman’s in-house dispute resolution process, and surveys of businesses in the automotive sector, provide an exclusive “on the ground picture” and valuable insight into the automotive landscape, as well as key trends within different areas of the motor industry, spanning service and repair to electric vehicles.
Used Cars
Insight Report: 2024 used car purchase disputes
A report on used vehicle purchases published by The Motor Ombudsman can be downloaded as a PDF
Infographic: 2024 used car purchase complaints
To view and download the infographic below on the used car purchase complaints submitted by consumers to The Motor Ombudsman
Infographic: 2023 used car purchase complaints
To view and download the infographic below on the used car purchase complaints submitted by consumers to The Motor Ombudsman
Service and Repair
Every year, The Motor Ombudsman conducts research amongst vehicle repairers across the UK, to look at the approach of consumers in relation to the repair and maintenance of their vehicles. The key findings of the research are presented in a report, identifying key statistics and trends.
The reports can be downloaded as a PDF by clicking on the blue links or the cover images below.
Industry Insight Report: Independent Garage and Franchise Dealer Workshop Survey
To view and download the industry insight report below
Independent Garage and Franchised Dealer Workshop Report – 2024 Review and 2025 Outlook
To view and download the report below
Independent Garage and Franchised Dealer Workshop Report – 2023 Review and 2024 Outlook
To view and download the report below
Independent Garage and Franchised Dealer Workshop Report – 2023 Review and 2024 Outlook
To view and download the report below
Read The Motor Ombudsman’s Annual Reports here.
Read The Motor Ombudsman’s annual ICAP Report here.
