New Car Code

The Motor Industry Code of Practice for New Cars

The Motor Industry Code of Practice for New Cars was the first code of practice in any industry to gain ‘full approval’ under CTSI’s Consumer Codes Approval Scheme, now known as the Approved Code Scheme (ACS).

The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases.

The Code covers the manufacturers’ obligations to you through advertising, warranties, availability of replacement parts and complaints handling.

With all volume vehicle manufacturers on the UK market subscribing to the Code, its terms apply to over 98% of all new cars sold each year.

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The New Car Code Covers:

New Cars under manufacturers warranty
The terms of the manufacturers warranty
Spare parts availability

What the Code Means To You…

Honest and fair promotion
Warranties written in clear English
Competent and conscientious staff
Peace of mind warranty cover
Spare parts availability

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The Motor Industry Code of Practice for New Cars was updated on 1st June 2025.
For any disputes which occurred prior to this date, the previous version of the Code applies. If you wish to see the previous version of the Code, please email: info@tmo-uk.org, with your request and the name of the Code of Practice you would like to see e.g The New Car Code.

If you have any specific questions relating to a case, and which Code is applicable, please contact our Customer Service team on: 0843 241 3008.

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Accredited Businesses

The following car manufacturers are accredited to the Motor Industry Code of Practice for New Cars. So the chances are that if you buy a new car it will be covered by the Code as the 43 vehicle manufacturers listed below sell 98% of all new cars sold in the UK each year.